This page sets out useful traveller information as well as our booking conditions and terms of trade.

Updated: 01 April 2010

We wish to set out clearly the responsibilities which we, at South Pacific Travellers' World Ltd, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist once you make payment either to us or our approved agent and we confirm your booking.
The contract will include everyone on our confirmation/invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within this website. Your contract is entered into with South Pacific Travellers' World Ltd, New Zealand.

You can book through your local Travel Agent. Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to your agent.

If you book through a Travel Agent, we will address all on-going correspondence to that agent. All monies paid by you to the Travel Agent will be held on behalf of South Pacific Travellers' World Ltd.

If you book direct with South Pacific Travellers' World Ltd, all correspondence will be sent to the address of the first person on the booking file unless you tell us otherwise.

Upon receipt of full payment we will issue service vouchers and itinerary for each component of your travel arrangements with us. Your vouchers will be be dispatched to you or your agent prior to your departure or will be sent to your first night's accommodation awaiting your arrival in New Zealand.

A non-refundable deposit of NZ$300 per person or 10% of the value of the booking (whichever is greater)  must be received in order for us to confirm and hold reservations.  Any additional deposits required by suppliers will also be collected at this time. Balance of payment is due 30 days prior to travel.

Failure to pay the deposit or full payment will result in the cancellations of your reservations.

Your payment of deposit confirms that you have read, understood and accepted our terms and conditions.

We are pleased to accept Visa or Mastercard.

An amendment fee of 5% of total booking amount will be charged to cover our administration and communication costs.   We may also need to pass on any amendment/cancellation fees imposed by our suppliers.

Please remember you have entered into a contract with us regarding the individual services and you cannot change these without our permission. Please do not change or cancel a service by contacting the service provider/s direct. All requests should be made directly to our South Pacific Travellers' World office. 

Failure to obtain our permission to change your arrangements as confirmed by SPTW may result in cancellation of your arrangements with cancellation fees as outlined below being applicable.

If, after we have accepted and confirmed your booking, you wish to cancel,  the following cancellation fees will apply:

Your deposit, plus:

For cancellations15 - 30 days prior to travel	a further NZ$100 per person
For cancellations 0-14 days prior to travel	100% of total fare

Any cancellation fees imposed by suppliers will also be charged.

A cancellation can only be accepted in writing either from the person who made the booking or the Travel Agent through whom the booking was made. The cancellation will be effective from the date on which it is received by us.

Any unused or partially-used sections of the travel arrangements are non-refundable.

You may be able to claim a refund of your cancellation charges from the insurance company, if the reason for your cancellation complies with the terms of your insurance cover.

After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable. South Pacific Travellers' World Ltd reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond the control of the South Pacific Travellers' World Ltd necessitating alternative arrangements to be made to ensure the safety and /or further participation and enjoyment of your holiday.

Please contact us for information on child fares, as these vary based on the specific product you require.

Some sightseeing activities are unsuitable for children. Please inquire

The fares for our travel arrangements are correct as at 01 April 2011. We reserve the right to adjust these as necessary. The appropriate fare will be confirmed to you at the time of confirmation. If it is different to what you had expected then you do not have to proceed with the booking. Once you have paid for your travel arrangements in full we will hold the price.

The inclusions in each fare are clearly stated in the website. All other expenses such as refreshments, laundry, visa/passport fees, telephone and communication costs, taxi fares, excess luggage charges and items of a personal nature are not included.

All prices advertised are in New Zealand dollars and include 15% Goods and Services Tax.

South Pacific Travellers' World Ltd shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with South Pacific Travellers' World Ltd or its nominated suppliers.

All transportation, both land and sea, is subject to the terms and conditions of the company providing the transport, some of which limit or exclude liability. These are available from the carriers concerned on request.

We strongly recommend that you arrange comprehensive travel insurance at the time you book your trip. Please ask for details.

It is your responsibility to ensure that all necessary travel documents (eg passports, visas) are valid and effective. We strongly recommend that you verify current information with your Travel Agent.

Compensation will not be payable if we need to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure.

Under the provisions of the Smoke Free Environment Act (1990), coach services are required to be smoke-free, including on-board rest room where provided. Regular stops are made for passengers' comfort.